NameSolve shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of NameSolve.com servers. All damages shall be limited to the immediate termination of service.
2. Refund Policy
If you are not satisfied within your first 30 days we would be happy to provide you with a full refund for shared hosting only, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds once the client's account age/1st order past the 30 days period.
Refunds are not available for .COM, .NET, .ORG or any other domain names, Domain Transfer In fees, Domain Transfer Out fees, SSL certificates, Email filtering or any other products or services provided by NameSolve through other companies.
No refunds will be made if we terminate your hosting or other services due to violation of terms and services.
Credit on your account cannot be refunded and must be used for purchases and renewals.
Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 days money back guarantee.
7 Days refund available for reseller hosting and 3 days refund available for VPS Servers.
Refund is only applicable for Shared Hosting, Reseller hosting, VPS and failure to provide guaranteed service, like unable to provide guaranteed Uptime/ServerLoad/Bandwith/Customer Support.
Shared Hosting and VPS refund is only available for client's first order.Multiple account for same client won't receive any refund.
Order processing commissions already received by Payment Gateway will not be returned.
Refund processing take upto 14 Business Days.
No refund is available for automatic renewal subscriptions payment. You've to make Cancellation request before the Invoice generation.
Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area. You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.
4. Billing/Price change/ Cancellation
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We accept Debit/Credit Card, ACH transfer and Apple Pay. After upon successful payment verification your account will active instantly .
Generally The amount you pay for hosting will never increase from the date of purchase. NameSolve reserve the right to change prices listed on NameSolve.com, and the right to increase/decrease the amount of resources given to plans at any time without any notice.
Any chargebacks against NameSolve will occur a $150 charge-back fee.
Account Cancellation request must be submitted before invoice generation(15 days before of expiration date) . Otherwise you've to pay full invoice amount.
Invoice will generate before 14 days of Expiration Date
Serivce Abuse,Copyright/Trademark/Pattern infringement, email spam and virus/malware cleaning will incur a fee of $25.(may be billed to your account at NameSolve's discretion for time spent handling any investigation or abuse reports. Abuse fees are due in full within 24 hours and must be paid before any Termination. Failure to pay abuse fees by the due date or failure to respond to abuse tickets promptly may result in termination of all services within the account.)
Baremetal/VPS/Shared Hosting IP Black listing will incur a fee of $150 and until the payment hosting account/vps will remain suspended.
5. Late Payments:
All accounts are billed according to the dates they were activated on. Action for overdue payments:
0-1 Days - No Action Taken
2 Days - Accounts will be suspended (15% or minimum $5 Late fee)
30 Days - Accounts will be terminated. ( Backup will not be available)
Late Domain Renew fee is 15% or minimum $5 ( After 30 days of expiration it will be queued for deletion)
No Backup Will be given for Due invoice account.
If the customer has multiple services, they risk having their other services suspended until all services are paid up to date.
6. Suspension and Termination
You agree to comply with these Terms and Policies. Any violation of, these Terms and Policies or the other rules, regulations or policies your account may suspend or terminate.
Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)
Using account for Prostitution, Escort agency, Erotic massage parlor, Pornography, Offense audio, video and Still image.
Fraudulent Sites Virus/Phishing/malware/rootkit Activities.
Assisting in or directly distributing copyrighted material.Pirated Software/Warez (Linking to pirated software is also not allowed, this includes sites such as MegaUpload, RapidShare, etc.)
Providing fake or incomplete contact details, including name, postal address and telephone number.
Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.
Using the Service for mail bombing/Spamming/Mass mailing.We do not offer php sendmail.
Using account to any type Personal, Regional, Religious attack and harassment, bullying is strictly prohibited.
Using accounts for uploading,downloading,video/audio streaming,file sharing.
Using accounts for E-money exchange/Crypto currency exchange/AutoSurf/PTC/PTS/PPC/Gambling/Lottery/Casino/MUDs/RPGs/PBBGs sites
Banner-Ad services (commercial banner ad rotation)
Using a hosting account/ VPS server as a backup/storage device is not permitted
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Prime Banks Programs
Hacker focused sites/archives/programs
Bank Debentures/Bank Debenture Trading Programs
Public Proxy Scripts/Anonymizers/ IP Scanners
Broadcast or Live Sporting Events or TV Streaming
Using account for File Dump/Mirror Scripts (similar to rapidshare)
Using account for Torrent Distribution
Sites promoting illegal activities
Any abuse with our staff in any medium or format will result in the suspension or termination of your services without refund.
Hosted site that creates threats towards our servers/networks will be terminated without refunds. Backups may available by paying $25 surcharge.
Using account for selling or writing information about E-cigarettes, Tobacco, Hookah, Alcoholic products, Illegal drugs etc.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.Failure to respond to email from our abuse department within 48 hours may result in the termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.
7. Resource Usage
User may not (violation can result in account suspension):
Use 20% of system resources for longer then 120 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client.
Run rapidleech plug mod.
Participate in any file-sharing/peer-to-peer activities.
Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.
Run cron entries with intervals of less than 4 hours.
Send 300+ emails in a day.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
NameSolve takes remote backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure, or any emergency. NameSolve recommends that clients should backup their data to their personal computers or storage servers. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on NameSolve servers.
Suspended (due to violation of Terms of Services) Account backup may available by paying $25.00 fee. ( Copyright/trademark/Patent Infringement, virus/phishing/hacking script, pornography,harmful content will be deleted)
8.2 No backup available for VPS/Baremetal Server
9. Report Abuse Policy/DMCA
We have a zero tolerance spam policy. We monitor the use of our system and services to ensure they are not used for the purpose of sending out unsolicited email. Please use this submission form to enter any issues regarding spam and the use of our services. Your message will be evaluated for merit and acted on where appropriate, and therefore, we reserve the right to use your notice to substantiate the abuse to our customer. We have also taken measures to prevent the abuse of our registration engine, web hosting, and DNS services at a transactions point of origin in an effort to contribute our part to the elimination of spam. Please note that due to the volume of complaints received, unless we need additional information, you will not receive a reply or update from us. Please be assured that we take abuse very seriously and investigate every incident that is reported. Report abuses to firstname.lastname@example.org
10. Account Migration
10.1 We'll migrate your account to us at charge of free. Your old account should be Cpanel and this migration is only applied for new purchase and once per account.The free transfer services are only available if your previous hosting company is running cPanel.We transfer only your full cPanel account not a single website.
10.2 VPS/Baremetal Migration charge $25 up to 50 accounts, $50 for more than 50 accounts.(cPanel only)
11. Changes to the TOS
NameSolve reserves the right to revise its policies at any time without notice.
12. Disclosure to Law Enforcement
NameSolve may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
13. SLA Uptime Conditions
We commercially advertise 99.90% uptime for our hosting services and committed to provide that, if so our service drops below 99.90% up-time means 21.56 minutes downtime (excluding schedule maintenance) in any given month, you may receive up to 100% credit the amount you paid. This must be claimed within 5 days of our monitoring dropping below this level. To request a credit, please contact with justification. Service Credits shall not entitle Client to any refund or other payment from NameSolve. Service Credits may not be transferred or applied to any other account.
Note: Credit excluded from schedule Maintenances, Natural or man-made Disasters, DDOS Attack.
Up-time status is only monitor by our status page and monitors only.
Support Ticket SLA initial response time is 12 hours and resolution SLA is 48 hours.
Communications with or submitted to NameSolve including but not limited to emails, support tickets, chats, and voice conversations are the exclusive property of NameSolveand are not to be copied, shared, or otherwise reproduced without prior explicit written permission from NameSolve. Any type Threat, Foul, explicit, rude, or abusive language will not be tolerated and may result in immediate account termination without refund.
Last Updated: 10/04/2020
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